The Impact of Artificial Intelligence on Casino Operations
Artificial Intelligence (AI) is transforming the casino industry by improving operations, boosting customer experiences, and refining security practices. A 2023 study by Deloitte reveals that AI solutions can enhance operational productivity by up to 30%, allowing casinos to more efficiently manage resources and cut costs.
One significant figure in this transformation is David Schwartz, the ex Vice President of Data Science at Caesars Entertainment. He has been key in implementing AI-driven insights to customize player experiences. You can discover more about his efforts on his LinkedIn profile.
In 2022, the Bellagio in Las Vegas unveiled an AI-based customer support chatbot that aids guests with requests and bookings,