The Impact of Artificial Intelligence on Casino Operations
Artificial intelligence (AI) is transforming the casino industry by enhancing operations, improving customer encounters, and upgrading security practices. A 2023 report by Deloitte indicates that AI solutions can increase operational productivity by up to 30%, enabling casinos to more efficiently manage supplies and refine service execution.
One distinguished figure in the incorporation of AI in casinos is David Schwartz, the previous director of the Center for Gaming Research at the University of Nevada, Las Vegas. His investigation has emphasized how AI can assess player actions to tailor marketing strategies successfully. You can follow his thoughts on his Twitter profile.
In 2022, the Bellagio in Las Vegas launched an AI-driven customer service automated responder,